What is CondoWash and how did it come about?
CondoWash is a full-service hand car wash company that provides residents of condo buildings with first class on-site exterior car washing, interior cleaning and detailing. Learn more...
The owner of CondoWash recognized that this service was not available in many condominium buildings, including his own. His vision was to create a convenient, on-site washing service that would require little effort on the resident's part. With ease and flexibility of online scheduling and payment, along with a team of experienced service professionals, who use top quality materials and equipment, CondoWash became a reality. Now, full-service car care is just a click away!
How does it work?
First, take a look at our hand carwash service offerings. Choose from a Spotless Wash to a Premium Wash and add extra services, such as waxing, tire dressing, mat shampooing and leather cleaning. We also offer service packages. View packages. Next, schedule a hand carwash online or call (312) 453-7308 during office hours. Minimum of 24-hour advance notification is required. For example, if it is Tuesday at 8am, the earliest slot you can book is Wednesday at 8am of the following day.
On the date of your appointment, simply leave your car in your designated parking spot and drop off your key with the attendant or at our secure drop-off box. Please make sure you review and understand your responsibilities before your car service appointment. When we've completed the job, your clean car will be waiting for you in your designated parking spot!
What is the difference between CondoWash & traditional carwash services?
With traditional carwashes, you have to go out of your way to an off-site location, spend idle time in your car or in the facility while it is being cleaned or spend time doing this task yourself when you can be elsewhere doing something more important.
CondoWash recognizes that your time is valuable. With our service, you don't need to take your car miles or minutes to another facility. We pick it up and drop it off for you. We clean your car at a time that's convenient for you, no waiting in line, sitting idle or cleaning the car yourself at a local carwash. Give us a try by scheduling a hand carwash online and see how convenient and easy our service can be for you.
How do I know my car will be in good hands?
Customer satisfaction is our top priority. Rest assured that we will treat your car with care and give it to you as you left it, only much cleaner! Before using our service, please make sure you have read and understand your responsibilities in order for us to provide you with the best possible service.
Is CondoWash insured?
Yes. For more information, pleae contact us.
How does booking online with CondoWash work?
When you visit our calendar, you will see half-hour time slots available for scheduling. Simply click on the slot you want to schedule a hand carwash, complete the required information and pay for your wash. You must pay for the services you want to complete the reservation. Don't worry, payment is made easily and securely online through PayPal.
If you need to cancel for any reason, you must call us or change your reservation online within 24 hours of your scheduled appointment. Please note that once you have made a payment and fail to cancel within 24 hours of your appointment, your payment can no longer be refunded. If this happens, simply reschedule your appointment at another time by scheduling another hand carwash online or calling customer service during office hours at (312) 453-7308 to book another slot.
Can I book multiple reservations?
Yes, you can. You may schedule multiple reservations online or call (312) 453-7308 during office hours. We also offer service packages where you can pre-purchase 10 washes at a discounted rate.
Are there alternative ways of booking a slot?
- The easiest way is to schedule a hand carwash online.
- You can call customer service during office hours at (312) 453-7308 to schedule a wash.
- In addition, we offer walk-up service at many of our locations. Please contact our office to inquire about the walk-up hours at your designated location.
What are the payment types that CondoWash accepts and how do I pay?
All major credit cards are accepted (Visa, MasterCard, Discover, American Express) when paying online via PayPal, over the phone or when using the schedule and payment form in our facility. Pay by check can be made online via PayPal. You may enclose cash, personal check, business check or money order when dropping off the schedule and payment form in the secure drop box in our facility.
What is the cancellation policy?
If you need to cancel for any reason, you must call us within 24 hours to change your reservation. Please note that if you do not cancel within 24 hours of your scheduled appointment time, your payment can no longer be refunded. You may schedule another appointment by scheduling a hand carwash online or calling customer service during office hours at (312) 453-7308 to book another appointment.
What are my responsibilities when using this service?
In order to provide the best possible service, please read and understand your responsibilities prior to your CondoWash service.
Will CondoWash keep my information private?
Your information will be kept private and secure. We will not sell your information to third parties or use your information for purposes other than using our service.
What about gratuities?
Gratuities are not required, but appreciated. When your key is returned to you, information aobut the team member who took care of your vehicle will be provided to you. You may reward them with a tip if you feel that they have done an exceptional job.
When should I expect my car to be returned after an appointment?
While we make every effort to return your car within 1 hour of your scheduled wash, we are committed to returning your car within 2 hours so please plan your day accordingly. For instance, if your scheduled appointment time is 8:30a.m. you can expect your car to be returned no later than 10:30a.m. Please allow additional time for the return of your vehicle when scheduling detailing and/or additional services. You may contact our office if you would like exact times based on the service selected.
Who do I contact for more information?
Customer service is available at (312) 453-7308 during office hours.
You may also email us at clean@condowash.com.
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